FAQ

Frequently Asked Questions:

How long will it take to make my order?

CUSTOM ORDERS: We take great care in designing a unique product just for you, so please allow up to 5 business days for your order to be shipped.

READY-MADE ORDERS: We stock our shelves so we can ship these orders within 2 business days (excludes public holidays and weekends).

Can you do a rush order?

If you have a rush order, please get in touch and let us know the date you require it by. We will let you know if there are any issues with the deadline provided.

Can I have a proof of my order before it is made?

Unfortunately, due to the large volume of orders we create, a proof isn’t possible. If there is something specific you’re after, please just make it nice and clear in the comments for us and if we have any questions we’ll reach out.

Are there different font choices available?

There are 5 Font options available - you choose these at the time of order. Only 1 Font per item is available. 

I have received my order but there has been a spelling error, what do I do?

While we always aim to be 100% accurate in every order we make, sometimes mistakes can occur due to the highly personalised nature of our products. In the unlikely event that your order has a spelling mistake (created in error by us) or you have received an incorrect order, please contact us immediately with your order number and photos.

Product Care

Plywood

Colours and grains may vary with our plywood, this is due to the natural nature of the material and so each piece we create is unique. Our plywood products are made for indoor use, so we recommend keeping your item away from direct sunlight.

To keep your product clean, simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the wood.

Rare Earth Magnets

Rare Earth Magnets are the strongest magnets available but they are also brittle. They can easily chip, crack or break when dropped onto a hard surface or smashed together with another magnet. Keep out of reach of children at all times.

WARNING! CHOKING HAZARD. THIS IS NOT A TOY. The product may contain small magnet(s). Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnet(s) and/or small parts are swallowed or inhaled. This product contains small parts and a long chord and could be a choking hazard. These are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times.

Limited Edition Products

We release Limited Edition Products on the 11th of each month, these products are available until the 11th of the following month.

VIP benefits

As a Trixi VIP community member, having signed up to our mailing list, you will always receive a free gift with purchase. You don't need to do anything at check out - it will be automatic. These items change monthly and because they use offcuts the finishes are limited in nature. It is part of the way we reward you and you help us to reduce waste, which is very important to us! It's a Win Win!